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Senior Product Manager, Investor Services Job KCB Bank
Senior Product Manager, Investor Services Job
Main Duties & Responsibilities
- Drive product monitoring and control of custody and trustee services products in liaison with Relationship Managers, Operations Managers and other relevant stakeholders.
- Ensure adherence to industry regulations and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
- Ensure the implementation and regular review of product program guides for all custody and trustee services products
- Stakeholder management to ensure alignment on delivery of custody and trustee services products.
- Formulate effective product documentation, policies and procedures, SLA’s to effectively deliver the envisaged propositions.
- Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
- Achieve Product and e-Channels revenue target and growth as determined.
- Responsible for the implementation and adoption of all regulatory, compliance, FATCA, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Investor services unit.
- Manage and coordinate custody and trustee services client engagement efforts across relevant business units by ensuring that individuals are clear on their contribution and expected outcomes.
- Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a custody and trustee services product culture.
Academic and Professional Requirements
- A bachelor’s degree in business management with a bias in Administration, Commerce, Accounting, Economics or Finance
- Possession of MBA/ MSc. in a relevant field will be an added advantage
- At least 10 years’ work experience in Banking, six (6) of which should be in Custody Services or Trustee Services
- Experience in general banking and custody operations
- Experience in relationship management and service delivery
- Experience in risk management for custody and trustee services
- Excellent research, analytical, and problem-solving skills.
- Experience in product development, support, and implementation
- Commercial awareness and business acumen to identify opportunities for revenue generation.
- Technologically savvy and appreciation of current ICT trends.
- Integrity and courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions.
How to Apply
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