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Senior Operations Associate Job SafeBoda
Senior Operations Associate Job. Administration Jobs in Kenya
The Senior Operations Associate will play a vital role in supporting rider and driver recruitment, driver engagement, and ensuring the overall well-being of our driver community. This multifaceted role also involves providing customer care support to enhance the overall SafeBoda experience.
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Key Responsibilities:
- Rider and Driver Recruitment: Actively source, train, and onboard new riders and drivers. Conduct orientation sessions and ensure compliance with onboarding procedures.
- Driver Engagement: Foster positive relationships with drivers through regular communication and engagement initiatives, and implement strategies to boost driver satisfaction and loyalty.
- Driver Quality: In liaison with the Country Manager, develop and implement fraud mitigation strategies and create and continually improve driver quality programs. Ensure the team’s full compliance with driver disciplinary procedures.
- Customer Support: Respond promptly and professionally to driver and passenger inquiries, concerns, and feedback
- Initiate proactive interactions: Take the initiative to connect with passengers and drivers through calls and surveys, aiming to enhance engagement, ensure retention, and optimize customer lifetime value.
- Driver Well-being: Monitor and assess the well-being of drivers, addressing concerns related to their physical and mental health, and implement well-being programs and initiatives to enhance the overall work experience for drivers.
- Operational Support: Assist in day-to-day operational tasks, including monitoring service levels, and collaborating with other teams to address operational challenges and improve overall efficiency.
- Basic reporting: Prepare regular reports on driver recruitment, engagement, quality, & well-being plus customer support metrics.
- Compliance: Ensure that all drivers comply with company policies, local regulations, and safety standards. and collaborate with relevant teams to address compliance issues promptly.
Qualifications and Technical Skills required
- Bachelor’s degree in Business Administration, or a related field.
- Previous experience in driver operations, operations, or customer service roles
- An analytical mindset with the ability to interpret and analyze data.
- Proactive and detail-oriented with the ability to multitask effectively.
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How to Apply
Send an email to recruitment@safeboda.com and CC simon@safeboda.com, attaching your CV and a Cover Letter indicating why you are the right fit for the role. Please use “Senior Operations Associate NBO” as the subject of the email. Please note that only shortlisted candidates will be contacted.
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