Senior ERP Project Manager Job Inkomoko

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The Senior Project Manager will oversee the full implementation of a new ERP system, replacing the current Odoo platform. This implementation will support Inkomoko’s operational, financial, and reporting requirements across all operating countries.

The project covers the entire ERP implementation process, from the start of the project to system stabilization and closure. Key tasks include working with vendors, validating business requirements, configuring and integrating systems, executing data migration, helping with testing and training, and making sure the system is launched successfully.

The new ERP system will support key areas like Finance, Procurement, People and Culture, and operational reporting. It will also connect with internal systems and outside platforms, including Core Banking Systems, banking partners, credit cards, and mobile money services.

The Senior Project Manager will make sure the project is well-governed, that stakeholders work together, and that all steps match our company’s processes. The goal is to deliver a stable and scalable ERP system for Inkomoko’s operations in every country.

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Key Responsibilities

ERP Implementation Leadership

• Lead full lifecycle ERP implementation (Initiation → Design → Build → Test → Deploy → Hypercare).
• Translate business requirements into structured project plans, timelines, milestones, and deliverables.
• Drive ERP configuration alignment with Inkomoko’s operational and financial model.
• Ensure data migration strategy and execution from Odoo to the new ERP.

Vendor & Partner Management

• Act as the primary delivery counterpart to the ERP implementation vendor.
• Monitor vendor performance against agreed scope, timelines, and SLAs.
• Facilitate design workshops, solution validation sessions, and sprint reviews.
• Escalate risks and deviations proactively to SteerCo and leadership.
• Ensure vendor deliverables meet contractual obligations, implementation timelines, and agreed service levels. 

Governance & PMO Alignment

• Ensure adherence to PMO SOPs, governance frameworks, and stage gates.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
• Provide weekly executive dashboards and status reporting.
• Drive decision-making via structured SteerCo documentation.

Cross-Functional Coordination

• Coordinate with Finance, Operations, HR, Risk, Compliance, and Country Teams.
• Ensure regulatory and audit-readiness documentation is embedded into design.
• Manage integrations with:
  • Core Banking Systems (CBS)
  • Mobile Money platforms
  • Banking partners
  • Reporting & BI systems etc

Change Management & Adoption

• Partner with HR and functional leads to develop change and communication plans.
• Ensure user training, UAT ownership, and adoption readiness.
• Oversee go-live readiness assessments and hypercare stabilization.

Budget & Resource Oversight

• Manage ERP implementation budget and cost tracking.
• Ensure optimal resource allocation across internal teams and consultants.
• Flag financial risks early and propose mitigation strategies.

ERP Implementation Risk Management

ERP implementations are complex organizational transformations that carry operational, financial, and technological risks. The Senior Project Manager will be responsible for proactively identifying, monitoring, and mitigating risks that could impact the successful delivery of the ERP implementation.

Key risks that must be actively managed include:

Scope Creep

• Uncontrolled changes to project scope may lead to delays, increased costs, and instability during implementation.
• The Project Manager must enforce structured change management and obtain Steering Committee approval for major scope changes.

Poor Requirements Definition

• Incomplete or poorly validated requirements may lead to incorrect system configuration.
• The Project Manager must ensure thorough requirements validation and formal sign-off from business stakeholders before system configuration begins.

Data Migration Risks

• Data quality issues, incomplete mapping, or inconsistent historical records may result in migration failures or reconciliation discrepancies.
• The Project Manager must ensure proper data cleansing, validation, and multiple trial migrations prior to go-live.

Integration Failures

• ERP systems must integrate with several internal and external systems, including Core Banking Systems (CBS), banking partners, mobile money platforms, and reporting systems.
• The Project Manager must ensure robust integration architecture, testing, and monitoring.

Vendor Delivery Risks

• Delays or underperformance from the ERP implementation vendor may impact project timelines and quality.
• The Project Manager must actively monitor vendor deliverables, enforce contractual obligations, and escalate issues when necessary.

Organizational Change Resistance

• ERP implementations often introduce new processes that may face resistance from users.
• The Project Manager must ensure strong change management, user engagement, and training programs to support adoption.

Testing and UAT Delays

• Delays in testing cycles may significantly impact project timelines.
• The Project Manager must ensure the timely coordination of system testing, user acceptance testing, and issue resolution.

Go-Live Readiness Risks

• Incomplete training, unresolved system defects, or unstable integrations may jeopardize the go-live event.
• The Project Manager must conduct comprehensive go-live readiness assessments before deployment approval.

Post-Go-Live Support Gaps

• Failure to establish adequate post-go-live support may disrupt operations.
• The Project Manager must ensure structured hypercare support and transition to internal ERP support teams.

Audit and Compliance Risks

• ERP systems must support financial governance, regulatory compliance, and donor reporting requirements.
• The Project Manager must ensure proper documentation, audit trails, and system controls are implemented.

Requirements

Education

• Bachelor’s degree in Information Systems, Business, Finance, or related field.
• Master’s degree preferred.
• PMP, PRINCE2, or equivalent certification required.

Experience

• At least 8 years of progressive project management experience.
• Proven experience leading at least one full-cycle Tier-1 ERP implementation (Microsoft Dynamics 365, SAP, Oracle, or equivalent).
• Experience migrating from one ERP to another is mandatory.
• Integration experience is mandatory.
• Strong background in managing multi-country or multi-entity and multi-currency ERP deployments.
• Proven experience in financial services, microfinance, fintech, or NGO environments is mandatory.

Core Competencies

• Strong ERP functional understanding (Finance, Procure-to-Pay, Order-to-Cash, HR modules).
• Deep knowledge of Microsoft Dynamics 365 (Finance & Operations preferred).
• Structured project governance and documentation discipline.
• Executive-level stakeholder management.
• Risk and compliance sensitivity.
• Ability to lead in complex, resource-constrained environments.
• High emotional intelligence and cross-cultural leadership capability

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How to Apply

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