Provide real-time support to customers via live chat, email, SMS, and phone
Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
Manage order inquiries, including shipping, tracking, returns, and refunds
Update CRM tools and track customer interactions accurately
Represent each e-commerce brand in a way that reflects their tone and values
Share customer feedback and insights to improve sales processes
Collaborate with internal teams to meet performance and service goals

Qualifications

Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
Excellent written and verbal communication skills in English
Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
Ability to work independently in a remote, fast-paced environment
Detail-oriented, proactive, and results-driven

How to Apply

Click Here to Apply

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