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Relationship Manager, Custody Services Job KCB Bank
Relationship Manager, Custody Services Job
Main Duties & Responsibilities
- Source, expand and retain existing client relationships so as to increase market share and profitability.
- Ensure financial and business growth targets assigned are achieved.
- Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
- Responsible for managing existing portfolio of clients through continuous reviews and identification of client needs.
- Provide service to customers with regard to account information, and queries raised.
- Facilitate problem resolution with specialized units.
- Contract review and negotiation with current and potential clients.
- Source and prepare tenders / presentations for potential business opportunities.
- Ensures all client KYC/AML documentation is up to date.
- Identify and manage the risks associated with custody services business.
- Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
- Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
- Work closely with the Client investment committees and Fund secretaries so as to bolster good working relationship.
- Ensure that all Custody Reports are submitted to clients as per SLA timelines.
- Responsibility for resolution of audit matters for custody services clients.
- Ensure billing and collection of revenue for custody services rendered
- Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.
Professional Qualifications and Experience
- University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
- Capital Markets Program Certification
- Five (5) years’ banking experience in the Financial/banking sector, three (3) of which should be in Relationship Management in Custodial Services.
- Excellent banking operations skills
- Excellent emotional intelligence skills
- Excellent problem-solving skills.
- Strong persuasion, management, and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions
How to Apply
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