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Project Manager Job
Must Read>>>How CSS Rescued Me After One-Year Of Job Search
Responsibilities
- Independently manage a wide range of internal and external projects from kickoff through completion.
- Develop and maintain detailed project plans, task lists, timelines, and resource allocations.
- Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.
- Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.
- Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.
- Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.
- Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.
- Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.
- Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.
- Participate in process enhancements, team initiatives, and help refine project management practices across the company.
- Conduct post-project reviews to capture lessons learned and identify improvement opportunities.
Qualifications
- 3+ years in project management, preferably within a fast-paced or client-facing environment (BPO, tech, or consulting experience is a plus).
- Bachelor’s degree in Project Management or related field
- PMP, CAPM, Prince2, or Agile/Scrum certifications are a strong advantage
- Demonstrated ability to manage risks and resolve complex issues
- Outstanding stakeholder management and communication skills
- Strong leadership and team-building abilities
- Exceptional problem-solving and decision-making skills
- Fluency in English; knowledge of Swahili is a plus.
Must Read>>>How PMP Certification With CSS Transformed Esther’s Career
How to Apply
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