Platform Support Assistant NGO Job The Spix Foundation

IT Jobs. The Spix Foundation Job

Job Purpose:

We are seeking a Platform Support Assistant to join the RESPECTTM team. This role supports the Platform Support Lead in delivering high-quality technical resources — including SDKs, sample code, how-to guides, webinars, reference implementations, and support systems—to enable rapid and reliable adoption of RESPECT across diverse technical environments. You will work at the intersection of software engineering, developer experience, and ecosystem support. Your work will ensure that developers, implementers, and technical partners across the RESPECT Ecosystem can succeed with minimal challenges.

Key Responsibilities

• Assist in creating, editing, and maintaining sample code, SDKs, and reference implementations.
• Test and validate code examples for clarity, accuracy, and reliability.
• Contribute to repository management (e.g., GitHub), version control, and release notes.
• Draft and update how-to guides, FAQs, technical articles, and internal documentation.
• Help maintain the developer documentation portal and track content updates.
• Perform usability testing of developer tools and documentation to identify pain points.
• Gather and summarize feedback from internal teams or external developers to inform improvements.
• Monitor bug reports, support tickets, and feedback from technical implementers.
• Help triage technical support issues and route them to the appropriate internal team or individual.
• Maintain tracking logs for documentation updates, feedback received, and issues resolved.
• Assist in the preparation and delivery of technical webinars, tutorials, and workshops for RESPECT implementers.
• Support logistics such as slide preparation, live demos, recordings, and Q&A support.
• Monitor support tickets and community questions; help triage or resolve issues.
• Maintain tracking logs for technical feedback, requests, and resolutions
• Collaborate with support, engineering, and product teams on improvements.
• Support testing and documentation of interoperability bridges and APIs.
• Assist in validating integration tools and aligning with relevant standards.

Qualifications & Competencies:

• Degree in Computer Science, Information Technology or related field (or equivalent experience).
• 2–5 years of experience in a technical support, developer relations, or documentation role is preferred.
• Candidates across Africa are encouraged to apply
• Prior experience working in EdTech, nonprofits, or open-source projects is a plus.
• Basic proficiency in one or more programming languages (e.g., Python, JavaScript, or Java).
• Familiarity with Git and GitHub or similar version control tools.
• Basic understanding of software development workflows, APIs, and SDKs.
• Strong technical writing and content formatting skills in English.
• Comfort working with platforms like GitBook, or documentation CMS tools.
• Detail-oriented and organized with a proactive mindset.
• Curious and eager to learn new technologies and improve user experience.
• Strong communicator, especially when explaining technical concepts to diverse audiences.
• Mission-aligned with a strong interest in education, narrowing the digital divide, and digital public infrastructure for the public good.

What is on offer

• A purpose-driven role contributing to transformative digital infrastructure in education.
• Flexible working environment.
• A collaborative and inclusive team environment.
• Competitive compensation and benefits package aligned with experience with the opportunity for international exposure
• The opportunity to build something that truly matters from grounds up.

How to apply:

If you meet the above job requirements, we would like to connect with you. To apply, please submit your updated CV with a short cover letter explaining why you are a good fit to recruit@platinumadvisory.co.ke within the deadline.