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People, Talent & Operations Manager Job

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HR Jobs. CDL Human Resource

Talent Alignment:

  • Ensure the organization is staffed with the right people in the right roles to drive strategic and operational excellence.

Strategic OKR Implementation:

  • Support the cascading and alignment of organizational OKRs across all departments in line with the company’s strategic direction.

Culture Development:

  • Foster and maintain a culture that attracts, develops, and retains top-performing (“A”) players while promoting employee engagement and satisfaction.

Performance Management:

  • Design, implement, and manage an effective performance management system that aligns individual goals with organizational objectives and drives accountability.

HR Systems and Technology:

  • Recommend, implement, and oversee an appropriate HR software solution to support OKR tracking, performance management, and other key HR functions.

Operational Efficiency:

  • Ensure all workstations and job roles are adequately staffed and efficiently managed.
  • Maintain targeted labor efficiency ratios in alignment with the approved budget.
  • Track and report remuneration and performance metrics within the revenue-share pool to ensure organizational viability and profitability.

Continuous Improvement:

  • Identify opportunities to streamline HR and operational processes to enhance productivity, employee experience, and organizational effectiveness.
  • Bachelor’s Degree in Human Resource Management, Business Administration, Organizational Development, or a related field.
  • Membership with the Institute of Human Resource Management (IHRM) and possession of a valid practicing certificate.
  • Minimum of 5 years of progressive experience in Human Resource Management, Talent Development, or Operations Management within the healthcare industry.
  • Proven experience in implementing performance management systems, HR processes, and workforce planning aligned to organizational objectives.
  • Demonstrated ability to recruit, develop, and retain high-performing teams while fostering a strong performance-driven culture.
  • Strong knowledge of HR software systems, OKR frameworks, and modern people analytics tools.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence at all organizational levels.

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