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Key Responsibilities
- Respond to inbound calls or messages from customers seeking to make an inquiry or place and order.
- Capture customer orders accurately and in a timely manner.
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Maintain communication with Colleagues and customers through various channels as guided by your supervisor i.e. WhatsApp, Phone calls, Messages.
- Use our CRM software to track leads, convert potential customers, and close the deal.
- Support implementation of projects related to improving our communications to customers.
- Adhere to set shifts and working times as required and communicated by your manager.
- Suggest improvements that could be made to any of our processes, customer service practices.
- Provide input to the process and content we use to nurture leads into potential sales.
- Provide support during the onboarding of new team members that may include but not limited to shadowing and coaching. Support on other projects across the company
Desired Candidate Profile
- Previous experience selling at similar price points (10-30k per sale)
- Previous experience selling at a “complex” company with scale
- Minimum educational achievement of a diploma.
- Proficiency working with computers and CRMs.
- Comfortable with shift work and willingness to change shifts as needed to support the team’s needs.
- This role is based in Mlolongo, Nairobi from Mondays to Saturdays, with some Sundays and national holidays required, depending on the shift.
- A home fiber internet connection is required to access our remote work policy.
- A proactive self-starter who thrives with autonomy and managing their time like a pro.
- A natural team player who takes full ownership of their work by tackling challenges head-on.
- A candidate who is always hungry to learn, embrace feedback and use their analytical thinking to make smart decisions.
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How to Apply
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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