Manager- Patient experience Job Celestial Dental Centre

Medical Jobs. Celestial Dental Centre Jobs

Industry: Medical

Location: Nairobi

Celestial Dental Centre is one of Kenya’s leading dental healthcare providers in the region. Guided by our promise “Your Smile Matters”, we are committed to providing accessible, high-quality, and patient-centered dental care.

We are seeking a Manager – Patient Experience to lead our efforts in building lasting relationships with our patients and ensuring that every visit to Celestial Dental is warm, seamless, and memorable.

Key Responsibilities

• Design and implement strategies to improve patient satisfaction and loyalty across all branches.
• Develop and monitor patient feedback systems, ensuring concerns and complaints are addressed promptly.
• Train and mentor staff on best practices in customer service, communication, and patient engagement.
• Collaborate with clinical and administrative teams to streamline patient flow and reduce waiting times.
• Monitor and report on patient experience metrics, recommending continuous improvements.
• Ensure all communication, in-person and digital, reflects Celestial Dental’s values and
• brand promise.
• Lead patient outreach programs, follow-ups, and post-treatment engagement initiatives.

Qualifications & Experience

• Bachelor’s degree in Healthcare Management, Business Administration, Communications, Marketing, or a related field.
• Minimum 5 years of experience in customer experience, patient relations, or service excellence, preferably in healthcare.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to analyze data and prepare reports on patient satisfaction and service quality.
• Passion for patient care and commitment to enhancing healthcare experiences.

How to Apply

Only qualified candidates are encouraged to email their applications with detailed curriculum vitae, names and contacts of three referees, current and expected salary only quoting the job title in the email subject (Manager- Patient experience) to hr@celestialdental.org on or before 18th September 2025.

“Celestial Dental Centre is an equal opportunity employer”