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Junior Software Support Engineer Job CompuLynx
Junior Software Support Engineer Job
Role Description
This is a full-time on-site role for a Junior Software Support Engineer located in Nairobi County, Kenya. The Junior Software Support Engineer will be responsible for providing software support, technical support, troubleshooting, and customer service on a day-to-day basis.
Job description
- Software Engineer duties and responsibilities
- Provide technical assistance with computer software
- Resolve issues for customers via phone, in-person, or remotely
- Log bugs and enhancement requests
- Installation, configuration, and maintenance of RDBMS
- Perform software installations, configurations, and updates as needed
- Provide training Resolve technical issues in a timely manner and in accordance with the SLA
Software Support requirements and skills
- Degree/Diploma in Computer Science or related field from a recognized institution
- Excellent customer service and communication skills
- Strong troubleshooting, critical thinking skills, and data analytical skills.
- Previous experience in software support for 2 years, MUST be with retail point-of-sale software(s) with finance and accounting modules.
- Demonstrable Strong knowledge of RDBMS ( MSSQL, MSSQL, Postgres, Mysql)
- Knowledge of IPv4 networking.
- Knowledge of Reporting tools such as crystal and jasper reports is a plus
- A clear understanding of the Software development life Cycle.
- Strong knowledge of Windows 7,10,11, server Operating systems
- Knowledge of Linux/Unix OS is desired but not a requirement.
Qualifications
- Software Support and Technical Support skills
- Experience in Troubleshooting software-related issues
- Customer Service skills
- Basic knowledge of Software Development
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Degree in Computer Science, Information Technology, or related field
How to Apply
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