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IT Technical Support Job Optica
IT Technical Support Job. IT Jobs In Kenya
The IT Technical Support will be responsible for providing first-level technical assistance and support to internal users across all systems and platforms. The role focuses on issue resolution, end-user support, hardware/software troubleshooting, and ensuring IT operations run with minimal disruption to business continuity.
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Responsibilities
Key Responsibilities of IT Technical Support:
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices.
- Install and configure computer hardware, operating systems, software, and peripheral equipment.
- Provide technical support for Windows OS, and other business applications.
- Perform routine system maintenance, updates, and patch management.
- Monitor and maintain IT infrastructure including LAN/WAN networks, internet connectivity.
- Perform daily checks for IT systems to ensure efficiency and uptime
- Set up and support new branches, including the installation of local networks, Biometric machines, Data Cabinet, SIP Phones and end-user systems.
- Install, configure, and troubleshoot CCTV systems, biometric access control, fingerprint devices, and VoIP systems
- Provide remote and onsite IT support to branch locations as needed.
- Assist in the rollout of new applications and technologies.
- Maintain accurate inventory of IT assets and ensure records of hardware and software are up to date.
- Ensure timely resolution of support tickets, documenting issues and actions taken.
- Escalate unresolved issues to senior IT personnel
- Follow technical manuals, diagrams, and written instructions for installations and repairs.
- Collaborate with developers, network engineers, and other IT professionals on cross-functional tasks.
- Test, evaluate, and recommend new technology solutions.
- Perform scheduled preventive maintenance on IT equipment quarterly.
- Work continuously on tasks until completion or appropriate escalation, while managing multiple priorities effectively.
- Ensure systems run efficiently and users receive maximum benefit from IT services.
- Respond to call-outs and meet SLA timelines for technical issues and installations
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How to Apply
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