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IT Intern Job Old Mutual
IT Intern Job
Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.
Responsibilities
Client Issue Diagnosis
- Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Customer Service
- Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
Community of Practice Management
- Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Product/Service Information
- Provide basic product/service information and respond to basic customer questions about the product/service.
Data Collection and Analysis
- Perform basic data entry tasks, including data verification.
Knowledge Management
- Collect and create content, best practices, and case studies to capture and share knowledge.
Personal Capability Building
- Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Improvement/Innovation
- Accept changes at work and provide support when asked.
Skills
- Business Case Development, Client Needs Analysis, Customer Complaint Management, Customer Service, Customer Service Delivery, Customer Service Operations, Customer Technical Support, Data Compilation, Developing Creative Solutions, Evaluating Information, Knowledge Management, Legal Practices, Oral Communications, Service to Sales, Solution Analysis
Competencies
- Collaborates
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Manages Complexity
- Nimble Learning
- Optimizes Work Processes
- Organizational Savvy
How to Apply
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