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The overall purpose of the job:
To assist in providing first-line support for all IT-related operations and issues, and assigns appropriately promptly.
Key responsibilities:
- Assist in managing and coordinating IT service desk requests from users and provide timely feedback on all requests.
- Assist in maintaining an up-to-date inventory of all IT assets and IT documentation.
- Assist in developing tools, procedures and training sessions for operation and user support.
- Assist in generating weekly and monthly IT service desk reports, IT assets inventory reports and IT project reports.
Position requirements:
- Bachelor’s degree in Information Technology, Computer Science or IT-related discipline.
- Software and hardware support
- Knowledge of Programming PHP, Python, Java
- Knowledge of databases eg Postgres SQL, Microsoft SQL
- Good customer service and people skills
- Self-motivated and a team player
- Pleasant personality
- Excellent communication skills
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
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Subject: CV Review & Upgrade.
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