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Installation & Service Technician (s) Job Dorbe-Leit
Technician Jobs. Dorbe-Leit Solutions Limited Jobs
Key Responsibilities:
Efficient Installation & Service Delivery:
- Execute daily installation schedules efficiently, ensuring timely completion of assigned jobs.
- Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits.
- Optimize travel and work processes to minimize average installation time per job without compromising quality.
Quality Workmanship & Problem Resolution (First-Time Fix Rate):
- Diagnose and resolve technical issues accurately and comprehensively on the first visit, minimizing repeat call-outs.
- Perform thorough post-installation checks and testing to ensure system integrity and functionality.
- Identify potential issues proactively and implement preventive measures during installations.
Ensuring Customer Satisfaction:
- Communicate clearly and professionally with customers before, during, and after installations.
- Educate customers on the basic operation and maintenance of their newly installed kits.
- Ensure the work area is left clean and tidy after every job.
- Promptly address any customer concerns or questions related to the installation or product functionality.
- Encourage customers to provide immediate feedback through designated channels (SMS, app-based).
Documentation & Reporting:
- Complete all service reports and necessary documentation accurately and on time.
- Report any persistent technical issues or product defects to the relevant department.
- Manage and account for tools and equipment used in installations.
Identifying Sales Opportunities & Generating Referrals:
- Act as a brand ambassador during all customer interactions, representing the company positively.
- During installations or service calls, proactively identify opportunities for new kit sales based on customer needs or inquiries.
- Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers.
- Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up.
Qualifications
Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions.
How to Apply
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