Infrastructure Engineer NGO Job World Vision

Infrastructure Engineer NGO Job

Key Responsibilities:

IT Infrastructure and Capacity Planning

• Recommends the direction for LAN/WAN, internet, wireless, and remote access services.
• Works with client teams to gather requirements.
• Analyzes and documents requirements.
• Determines requirements impact on existing architecture, work processes, and systems.
• Determines infrastructure systems specifications, input/output processes, and working parameters for hardware/software compatibility.
• Adheres to policies, processes, and standards.

Deployment and Management of IT Infrastructure

• Deploys and reviews new, modified, or enhanced system hardware and software components or services.
• Installs, configures, and maintains system hardware and software components.
• Maintains local internet, remote access, VPNs, and connectivity protocols.
• Assesses service performance risks and assists development of contingency plans.
• Researches, analyzes, and implements software or hardware changes to rectify any issues.

Telecom & Print Systems Management

• Configures and maintains routers, switches, and hubs for the enterprise network.
• Designs, implements, and manages voice network configurations (including IP telephony and VoIP).
• Deploys and reviews new telecommunications components and services to ensure they meet client expectations.
• Analyzes and resolves issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies.
• May develop and implement strategies to identify future client and technology bandwidth and capacity needs.
• Leads site specific disaster recovery plans. Designs, implements, and operates centralized printing infrastructure.

Power & HVAC Systems Operations

• Supports the Infrastructure Engineer in designing stable power networks (generator, UPS, Solar).
• Works with contracted vendors to ensure optimal operation of power solutions including supervising preventative maintenance.
• Manages data center infrastructure operations (HVAC, fire suppression).

FCAPS Management (Fault, Configuration, Accounting, Performance & Security)

• Monitors network/telecommunications activity and logs problems.
• Reviews facilities bandwidth requirements and system interdependencies.
• Adjusts bandwidth on routine basis and provides input to capacity planning activities.
• Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support

• Provides support for connectivity or related network/communication issues for the user community.
• Provides documentation, training, and guidance for IT clients.
• Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management

• Works with vendors to resolve network/telecom problems.
• Monitors services provided by vendors to ensure service levels meet requirements.
• Supervises on-site preventative maintenance of infrastructure.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Notifies management when contract requirements are not being met.
• Maintains call accounting software and reviews all invoices.
• May resolve invoice discrepancies

Research/Evaluation

• Conducts technical research on network/telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Develops and maintains metrics around the system and institutes a process for continuous improvement.

Required Professional experience

• Minimum 6 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
• At least 3 years’ work experience in design and operation of enterprise IT networks.
• Possesses advanced knowledge of enterprise systems and cloud expertise – Azure, Amazon Web Services, MS Servers, Active Directory, DNS, DHCP, O365.
• In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, NetFlow.
• Comprehensive understanding of networking technologies and related infrastructure.
• Exceptional analytic and troubleshooting skills for solving problems.
• Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.

Required Education & Certification

• Bachelor’s Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or other related specialized training, or equivalent work experience.
• Technical certification in one or more IT disciplines or technology. E.g. Microsoft Certified Systems Engineer. Cisco Certifications (CCNA), ITIL.

Preferred Knowledge and Qualifications

• Good customer service skills and experience.
• Negotiation and complex problem-solving skills.
• Effective in written and verbal communication in English.
• Strong ability to work as part of a team and coordinate with all staff.
• Able to work under tight deadline and cope with pressure.
• Cloud infrastructure management (including Azure, AWS).
• Cisco Meraki solutions design, deployment and operation.
• Emerging network technologies management (e.g., SD networks).
• Operation and maintenance of HVAC systems.
• LAN/WAN/WiFi /network systems management.

How to Apply

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