HR Operations Specialist – Knowledge & Data Management Job Diageo

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About the role:

This role is responsible for maintaining accurate HR data quality and knowledge base across the region by ensuring data integrity, managing the HRIS system and creating centralised knowledge repository for employees.  

Role Dimensions:

Market/Function Complexity:

This role combines technical proficiency in HR systems with an analytical attitude to improve operational efficiency, automate workflows, and enable data-driven decision-making. 

Leadership Responsibilities:

The incumbent works with various HR teams across EABL and line managers to deliver on the business objectives.  

This is an Individual contributor role 

Responsibilities:

• Own the HR Knowledge base and data quality for HR operations across EABL ensuring policies, SOPs, FAQ template are accurate current and easy to access.
• Develop and maintain structures and employee information on the HR portal and shared repositories, driving manager and employee self-service usage and consistent application of HR processes.
• Perform regular HR data quality checks in the core HR systems, resolving issues with process owners and improving integrity of employee and organisation data.
• Produce standard HR operations reports eg Power BI to supervise important measurements and insights (Volume, SLA, errors) and provide actionable insights.
• Act as the subject matter expert for the HRIS system collaborating with IT to implement system upgrades, enhancement and integration.

Qualifications: 

A degree or equivalent experience in Human Resource or equivalent. Professional membership e.g IHRM, CIPD

Skills and Experience: 

• Work Experience: 3–5 years  in a similar role.
• Systems Proficiency: Previous experience using cloud-based HR Information Systems 
• Data & Analytics: Ability to analyze complex data sets and translate them into meaningful insights.
• Problem Solving: Ability to trouble shoot and solve data and system queries.
• Relationship building: Build relationships with a diverse range of internal and external partners and collaborators of different cultural backgrounds.

How to Apply

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