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Head of Groups, Banks & Saccos Job KCB Bank
Banking Jobs, KCB Bank Jobs.
Key Responsibilities:
- Define and execute the Groups and SACCO Banking strategy in alignment with Retail Banking objectives to drive growth, revenue, and segment profitability.
- Expand and deepen relationships with Groups, SACCOs, cooperatives, and related institutions to enhance portfolio value and customer lifetime engagement.
- Lead the design and delivery of tailored financial solutions ensuring competitiveness, compliance, and alignment with evolving customer needs across the Groups and SACCO Banking lifecycle.
- Monitor market trends, customer insights, and emerging opportunities to position the segment as a leader in financial inclusion and innovation.
- Oversee portfolio performance management, including target-setting, analytics, arrears management, and implementation of initiatives to optimize returns.
- Build and sustain strategic partnerships with government agencies, NGOs, private sector actors, regulators, and industry bodies to support market expansion and segment advocacy.
- Drive customer experience excellence by ensuring effective service level agreements and seamless coordination across value-chain stakeholders.
- Lead, mentor, and develop the Groups and SACCO Banking team, fostering a performance-driven culture anchored on innovation, accountability, and customer focus.
- Ensure efficient planning and utilization of resources to support business delivery, capability development, and operational effectiveness.
- Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.
Minimum Position Qualification Requirements
Academic & Professional
- Bachelor’s Degree from a recognised Institution
- Professional Qualification – Project management or business field (Added Advantage)
- Master’s Degree in Business (Added Advantage)
Experience
- 8 years of working Experience
- 6 years of working experience in People Management
- 6 years of working experience in the Financial Industry/Banking
- 4 years of working experience in Sales
- 4 years of working experience in SACCOs & Co-operatives
- 4 years of working experience in Portfolio Management
- 4 years of working experience in Customer Care /Relationship Management
- 2 years of working experience in Credit Appraisal
- 4 years of working experience in Product Development (Added Advantage)
How to Apply
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