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Job Description
We are seeking a professional and customer-focused Front Office Supervisor to join our team in Movenpick Hotel & Residences Nairobi. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.
- Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
- Lead, train, and motivate the front office team to maintain high standards of customer service
- Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
- Resolve guest complaints and collaborate with other departments to coordinate guest services
- Implement and maintain standard operating procedures for the front office
- Ensure compliance with hotel policies, safety regulations, and local laws
- Handle financial transactions and maintain accurate records
Qualifications
- Diploma in Hospitality, Tourism, or related field
- Minimum of 2 years of experience in a similar supervisory role within the hospitality industry
- Proven leadership and team management skills
- Strong customer service orientation with excellent interpersonal abilities
- Outstanding communication skills, both verbal and written
- Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
- Advanced knowledge of Microsoft Office suite
- Demonstrated problem-solving skills and ability to make decisions under pressure
- Excellent time management and multitasking abilities
- Strong attention to detail and organizational skills
- Flexibility to work varying shifts, including weekends and holidays
- Fluency in English; additional languages are a plus
- In-depth knowledge of front office operations and hospitality industry standards
- Ability to train and mentor team members effectively
- Goal-oriented mindset with a focus on achieving departmental targets
- Empathetic approach to guest and employee concerns
How to Apply
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