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Field Technician Job StreamPrime
IT Jobs. StreamPrime Jobs
About StreamPrime
StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to millions of subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs, including over 5 million movies and TV shows, live sports, 1 million radio stations, and 170+ live TV channels.
Job Summary
We are seeking a skilled and customer-focused Field Technician to join our team. As a StreamPrime Field Technician, you will be the hands-on expert providing on-site support to our valued customers. You will be responsible for ensuring a seamless setup and user experience, primarily on television-based devices. This role is crucial for helping customers overcome technical hurdles and unlock the full potential of their StreamPrime subscription. The ideal candidate has a solid IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities
- Travel to customer locations to provide on-site technical support and assistance.
- Install and configure the StreamPrime application on a wide range of devices, with a primary focus on Android TVs, Smart TVs, and other TV-connected devices.
- Assist customers with the installation and setup of the application on mobile devices (Android) as needed.
- Diagnose and resolve technical issues related to software installation, account login, network connectivity, and device performance.
- Provide clear, hands-on training to customers on how to use and navigate the StreamPrime interface, including our Smart TV interface.
- Troubleshoot and resolve common user issues, such as billing inquiries or account access problems, in a professional and efficient manner.
- Ensure customers have a positive and successful experience, leaving them confident in their ability to use the service.
- Maintain a high level of professionalism and represent the StreamPrime brand positively during all customer interactions.
Required Qualifications & Skills
- Proven experience in an IT support, field technician, or a similar hands-on technical role.
- A strong background in IT with a good understanding of consumer electronics, especially Smart TVs and Android TV systems.
- Proficiency in installing and configuring applications, including experience with APK files.
- Excellent troubleshooting and diagnostic skills, with the ability to identify and solve problems logically.
- Strong interpersonal and communication skills, with a patient and friendly demeanour.
- Ability to explain technical concepts clearly to non-technical customers.
- Must be self-motivated, organised, and capable of managing a schedule of on-site visits.
- A valid driver’s license and access to reliable transportation is required.
How to Apply
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