Employee Relations Job Solvo Global

Customer Service Jobs. Solvo Global Jobs

About the Role

• We are looking for a Contact Center Associate, a talented individual, with the ability to multitask, pays attention to detail, analytical, and able to assist using multi-channel communications.
• The Employee Relations / Support Associate role is responsible for assisting the contact center with call, email, and live chat incoming requests.
• These requests are from employee, clients, and internal departments regarding employee portal setup and/or troubleshooting, password resets, assistance with electronic onboarding, paystubs and W2 requests, etc.

Key Responsibilities

• Answering and responding to inbound calls
• Responding to emails and live chat inquiries
• Troubleshoot and research to resolve requests
• Resolve complaints and issues
• Escalate issues to supervisors and managers
• Use the internal knowledgebase to quickly answer inquiries.

Qualifications

• Knowledge of customer service best practices
• Skilled in documentation and note-taking during calls
• Excellent data entry skills · Empathetic and personable call demeanor
• Proficient English writing skills · Work well under pressure and with various personalities
• Required proficient English · High school diploma or equivalent · Minimum 1 year of experience in a call/contact center environment · Ability to type a minimum of 30 WPM.

How to Apply

Click Here to Apply