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Debt Collection Agent Job 4G Capital
Debt Collection Agent Job. Finance Jobs In Kenya
Roles & Responsibilities
Account Management:
Proactively manage and work on assigned accounts to ensure effective recovery of overdue payments.
Read More>>>How CSS Came Through When I Lost My Job!
Daily Targets:
Consistently meet and exceed daily collection targets through efficient planning and execution.
Follow-Up and Resolution:
- Conduct timely follow-ups on defaulted accounts to close them out.
- Investigate and resolve customer queries or complaints to maintain positive client relationships.
Monthly Performance Goals:
Achieve and surpass monthly collection targets, contributing to the overall performance of the collections team.
Field Engagement:
- Perform regular field visits to recover debts, ensuring timely submission of detailed reports and actionable recovery plans.
- Collaborate with branch teams during field collection drives to optimize recoveries across all branches.
Stakeholder Collaboration:
- Build and maintain strong relationships with local authorities and security officers to facilitate recovery efforts.
- Coordinate with the call center to act on escalated BFCs..
Reporting and Documentation:
- Maintain accurate records of field activities, providing clear reports on progress, challenges, and recommended actions.
- Compliance and Ethical Practices: Adhere to all company policies and regulations during collections activities, ensuring ethical and lawful practices at all times.
Required skills
- Degree or diploma in a Business related course
- Previous debt collection experience is mandatory
- High communications & presentation skills
- Ability to handle confidential information
- Organizational skills with attention to detail
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- A Strong service ethos is essential
- A can do, proactive, energetic attitude towards your work and people is a must.
- A good self- manager,
- You need to be a strong team player, prepared to get your hands dirty
- A ‘make it happen’, positive, energetic attitude to your day-to-day work
- Enthusiasm to hit the highest standards
- A practical approach to issues and challenges
- A desire to make a difference everyday.
- Must be willing to relocate anywhere within the country
- Self-starter, problem solver and able to work under minimal supervision
- Integrity
Read More>>>How I Finally Secured a Job after 3 Years through CSS
How to Apply
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