Candidates Experience With Us + Latest Updates
Personalized Support for Your Success
Upcoming Trainings & Events
Dc & Customer Care Team Lead – Smartphone Financing Job Mogo
Dc & Customer Care Team Lead – Smartphone Financing Job. Customer Service Jobs In Kenya
Mogo Kenya is preparing to launch a new smartphone financing product and is seeking a motivated and hands-on DC & Customer Care Team Lead to oversee customer onboarding, welcome calls, early-stage collections, and day-to-day customer support. You will play a critical role in building strong client relationships and ensuring operational efficiency during the pilot and scale-up phases.
Must Read>>Get Noticed Faster: 4 CV Upgrades To Win More Interviews
This is an exciting opportunity to join a high-growth product from day one and shape the structure of how we engage with customers at Mogo.
Responsibilities
- Supervise a small team responsible for:
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
- Build daily and weekly performance reports (calls, resolutions, response times, etc.)
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution
- Monitor repayment behavior and provide insights to the risk and operations team
- Collaborate with the CRM and tech teams to improve customer interaction flows
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Assist in onboarding and training new team members as the product scales
- Maintain documentation and SOPs for all customer care and DC workflows and SOPs for all customer care and DC workflows
Qualifications:
- Minimum 3 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing.
- Previous experience managing or supervising a customer service or Debt Collection team.
- Strong communication skills in English and Swahili.
- Experience working with CRM tools and call center systems.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- Strong organizational skills and attention to detail.
Nice to have:
- Experience supporting financing or credit-based products will be an added advantage.
- Background in launching or supporting new business units
- Familiarity with smartphone distribution and M-PESA-based repayments
Must Read>>Why You’re Failing Interviews (Even With a Good CV) – Fix This Now!
How to Apply
🚨 Before You Apply for This Job
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.