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Customer Service Representative Job
Customer Service Jobs. Janta Kenya Jobs
Duties and Responsibilities
- Handle customer queries phone, live chat, Whatsapp, Social Media, email and face-to-face in a polite and professional manner
- Probing and Trouble-shooting customer queries to provide a suitable and satisfactory solution
- Educate current and potential customers on product and service information via telephone, social media, activations, face to face amongst other media.
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader
- Follow up on customers whose issues had been previously escalated once there is a resolution
- Conduct outbound campaigns and periodic surveys to educate customers on services and processes
- Actively participate in team meetings
- Maintain accurate customer records by following Customer Service procedure on record keeping.
- Identify and escalate priority issues to your Team Leader.
- Keep all equipment assigned to you operational and in proper condition by following established procedures; reporting malfunctions.
- Attend all coaching sessions offered to you by your supervisors or any other assigned person.
- Achieve the agreed KPIs and Objectives as communicated by your supervisor.
- Any other responsibilities assigned by the supervisor(s)
Qualifications
- Completion of KCSE; Diploma or higher education an added advantage
- Experience working in Zambia, Lesotho, Botswana, Uganda, Rwanda and Mozambique in a call center set up being an added advantage
- Passionate about customer care
- In-depth understanding of betting products and services
- Excellent typing skills
- An excellent communicator
- Positive attitude
- Experience working with MS Office
- Fluent in written and spoken English and Swahili
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player
- Must be time flexible and able to work in a shift system including Public holidays and Weekend
How to Apply
To apply for this role; send in your cover letter and CV to vacancies@jantakenya.com with the subject line Customer Service Representative – MG by 22nd October, 2025. Only short listed and qualified candidates will be contacted
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