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Customer Service Coordinator Job Q-Sourcing Servtec
Customer Service Jobs. Q-Sourcing Servtec Jobs
On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Coordinator to work in Nairobi, Kenya
Job Summary:
The role will be responsible for providing support in the FFL Imports /exports function effectively and efficiently in compliance with client and customer requirements.
Responsibilities
- Compliance with local authorities’ requirement for imports/exports, including but not limited to:
- Processing of permits and IDFs
- Co-ordinate shipping & logistics activities per client requirements
- Prepare Certificates such certificates of Origin, (EAC /COMESA)
- Prepare and dispatch files for customs clearance
- Generate other government agencies clearance documents
- Implement exports / imports SOPs
- Maintain exports/ imports records.
- Receive and record exports / imports customer orders
- Raise pro-forma invoices for customer orders
- Communicate with customers to obtain shipment approval as soon as possible
- Prepare export / imports documentation as per customer requirements
- Prepare export documentation to comply with terms of applicable letters of credit
- Capture orders in SAP and ensure pack and shelf-life requirements per market
- Support on induction process for new employees
- Engage with inspection authorities to ensure timely inspection
- Book approved consignments for transit
- Send pre/post alerts
- Track shipments to destination
- Maintain outbound shipments PODs
- Update clients as necessary.
- Participate in the implementation of departmental and site EMS objectives.
Skills
- Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
- Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
- Excellent Communication skills
- Decision–making, problem-solving, creativity
- Analytical skills, attention to detail
- Ability to interact at a high level with clients, senior management, and authorities
- Ability to work in a team environment
- Ability to work independently with minimal supervision
How to Apply
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