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Customer Collections Associate Job Greenwheels
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Responsibilities
- Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach.
- Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to invoices, ensuring swift and accurate resolutions.
- Relationship Management: Foster and maintain strong, positive relationships with customers to support smooth collections and encourage ongoing compliance with payment terms.
- Customer Education: Communicate payment methods, terms, and policies to customers, ensuring they understand and adhere to the company’s guidelines.
- Reporting: Deliver regular, comprehensive updates on collection performance, payment trends, and challenges, providing actionable insights to the management team.
Read>>>Want to Nail Your Next Job Interview? 3 Ways to Prove You’re the Best Hire
Requirements
Skills & Abilities:
- Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
- Prior experience in debt collection, customer service, or a similar role is an advantage.
- Exceptional communication and interpersonal skills, with the ability to handle customer interactions professionally.
- Strong organizational and time management skills to effectively handle multiple tasks and priorities.
- Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace tools (Google Sheets, Google Docs), with a strong aptitude for working with numbers.
- Familiarity with accounting software and tools, particularly Zoho, is a valuable asset.
Benefits
- Competitive salary with performance incentives.
- Fast-growing e-mobility startup environment focused on sustainability and clean mobility.
- Hands-on exposure to finance and collections operations.
- Career growth and learning opportunities.
- Collaborative, innovative team culture with monthly birthday celebrations and regular team events.
- Opportunity to work with modern financial and CRM tools.
- A comprehensive medical cover to support your health and wellbeing.
Read>>>5 Signs Your CV Needs a Review from Experts
How to Apply
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