Collection Officer Logbook Product Job Phoenix Capital

Customer Service Jobs. Phoenix Capital Jobs

About the job

• The collection officer will be responsible for portfolio management and timely reminders and collections from clients, acquisition of new business and repeat business.

Roles and responsibilities:

Loan Collection and Recovery

• Monitor loan repayments and ensure timely collection from both new and existing clients.
• Conduct follow-ups through phone calls, visits, and written communication for overdue accounts.
• Negotiate repayment plans with delinquent clients in line with company policy.
• Recommend appropriate recovery action, including repossession or legal measures, for defaulted accounts.
• Maintain accurate and up-to-date records of collection activities.

Portfolio Monitoring and Risk Management

• Track loan performance and identify potential defaults early.
• Analyze delinquency trends and provide periodic reports on portfolio health.
• Collaborate with the credit team to improve credit assessment and reduce default risks.
• Conduct due diligence and verification visits for clients when necessary.

Client Relationship Management

• Provide excellent customer service and maintain strong relationships to encourage prompt repayment.
• Handle client concerns regarding repayments and provide guidance on restructuring where applicable.
• Support client retention efforts through consistent communication and problem-solving.

Reporting and Documentation

• Prepare daily, weekly, and monthly collection reports.
• Maintain proper filing and record-keeping of all collection documents, repossession records, and payment plans.
• Update the loan management system regularly with repayment and follow-up information.

Asset and Repossession Management

• Coordinate repossession and disposal of collateral for defaulted loans in accordance with company policy.
• Manage the sale of recovered assets to maximize recovery value.
• Oversee maintenance and repair of repossessed or company assets (e.g., vehicles, land, laptops, titles, etc.).

Additional Duties

• Conduct market research to understand customer repayment behavior and propose improvements to the collection process.
• Ensure compliance with CRB, IPRS, and regulatory requirements.
• Support the credit and sales teams in client onboarding and verification when necessary.
• Perform any other tasks or projects assigned by management.

Requirements

• Must have at least 3 years past experience in collection/ the above role. (Logbook Product)
• Must have Strong communication and presentation skills
• Must have Fine-tuned telephone etiquette
• Must have excellent negotiation skills
• Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard
• Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel
• Must be a highly motivated and proactive team player
• Must have ability to work independently
• Must have product knowledge in collection
• Must be discerning, attentive and thorough.
• Must be Male aged between 28-38yrs
• Must have strong command of written and spoken English required
• Must have excellent organizational, planning, prioritizing and interpersonal skills required

How to Apply

Qualified candidates should send their applications to magdaline@phoenixcapital.co.ke and copy julius@phoenixcapital.co.ke and winnie@phoenixcapital.co.ke
Application deadline: 20th November 2025.