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Accountabilities
- Partner with IDT functions and service lines to ensure Operations projects follow company and industry standard processes.
- Align the IDT Operations transformation agenda with the Group Technology strategy.
- Identify and raise issues affecting the execution and transition of strategic, operational, or project plans.
- Build strong business partnerships with Operations collaborators.
- Act as the partner concern point for local and global vendor management related to IDT Operations and IDT Services.
- Advise contract owners on IDT Operations–related technology contracts.
- Lead IDT Operations audits and collaborate with Enterprise Technology when needed.
- Provide input to Enterprise Technology on budget decisions impacting Operations.
- Serve as the Cyber Security SPOC for Operations, working closely with IDT Operations and Enterprise Technology teams.
- Act as the ITSM partner concern point and engage global and regional teams for faster issue resolution.
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Experience, Skills & Knowledge
Essential Experience
- Extensive experience in Operations/Manufacturing IT (preferably FMCG), with 8+ years in business-facing IDT and 5+ years in IT services or factory applications.
- Proven ability to deliver multiple transformation projects across vendors, collaborators, and time zones, using Agile methodology.
- Strong analytical, communication, and presentation skills, with solid understanding of manufacturing and supply chain processes.
- Hands-on experience with SAP Manufacturing/Logistics/Quality, MES systems, cloud-native tech, CI/CD, automated testing, and analytics tools (SAP BI, Power BI).
- Bachelor’s degree or equivalent experience in an IT-related field, with additional value from ERP integrations, Industry 4.0, and automation tools (UiPath, Power Platform).
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How to Apply
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