Branch Operations Officer Job Nawiri Sacco

Sacco Jobs. Nawiri Sacco Jobs

REF NO. NSSL/BOO/2025

Functional Purpose

To implement Nawiri SACCO Customer Service, Experience, and Growth objectives, values, and aspirations in the Branch.

Branch Objectives

• Deliver business targets measured by service, growth, member engagement, operational effectiveness, risk management parameters, and human and cultural values parameters
• Deliver Nawiri SACCO’s exceptional experience in the Branch

Key Job Skills

• Integrity and honesty
• Entrepreneurial mindset
• Excellent persuasion and networking skill
• High performance and delivery of targeted goals
• Decisiveness and quick judgment skill
• Market knowledge and research
• Analytical and critical thinking skills
• Excellent communication and interpersonal skills
• Internal motivation, positivity, proactivity, and taking initiative
• Training, mentoring, and coaching skills
• Capability to work in a team

Duties of a Branch Operations Officer

Business Development

• Understand branch business growth targets as negotiated with regards to branch balance sheet and profit and loss accounts
• Assess market conditions and identify current and prospective branch opportunities
• Identify potential members for recruitment and cross-sell the SACCO’s products and services
• Develop, maintain, and follow through a robust pipeline of branch opportunities
• Be proactive and build relationships with key persons of influence and institutions in the marketplace
• Project the SACCO’s image and live the prescribed values

Teller and Member Service Tasks

• Resolving issues escalated by tellers from difficult customers
• In charge of treasury at the branch
• Induction of new tellers at the branch and ongoing training of the branch tellers
• Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures
• Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures
• Attend to change transactions
• Assist with finalizing cash transactions captured by officers who do not operate tills
• Ensure that cheques included in deposits are checked in terms of Duty of Care obligations
• Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate persons for authorization
• Ensure that items cashed are technically correct and signed according to laid-down instructions
• Attend to value transactions, e.g. Financial Transfers, according to laid-down policies and procedures

Cash Control

• Comply with all KYC policies and procedures with regards to identification of members during service delivery
• Adhere to all laid-down policies and procedures regarding the handling, locking away, and security of cash
• Comply with cash limits at all times

Teller Supervisory Duties

• Ensure tellers comply with safety measures and that they maintain minimum amount of teller cash
• Interact with management to stay advanced on bank developments and initiatives
• Approve cash withdrawals overrides on authorization limits
• Guide teller staff on complex transactions
• Ensure compliance of tellers with audit, bank, and regulatory policies
• Ensure tellers provide outstanding customer service
• Ensure teller staff training in customer service, product knowledge, operations, and transaction processing
• Schedule teller shifts and lunches to guarantee branch coverage
• Balance cash daily and promptly report any variation

Compliance

Comply fully with legislations, rules and regulations, policies, and procedures in relation to, including Anti-Money Laundering and proceeds of crime, cash handling, KYC to mention but a few. Keep abreast of new regulations, policies and procedures, and trends in the market with regards to cash handling and operational risks.

Customer Service

• Carry out regular survey to monitor customer/member satisfaction
• Resolve customer/member complaints fully; in the case of escalation seek advice from your supervisor
• Create a communication system that transcends the organization and customers to promote conducive working relations
• Keep an up-to-date complaint register and keep track of complaints in order to take appropriate action
• Provide the members with the highest quality of sought services
• Perform any other duty as may be directed by your supervisor

Human and Culture of Performance

• You will train, mentor, and coach other staff taking positions as tellers
• Carry out your duties with integrity and promote and live the prescribed corporate values
• Strive to achieve your negotiated performance targets at the branch

Management and Reporting

• Your Branch Manager is the overall lead at the branch. The Branch Manager assigns you your immediate supervisor
• Submit accurate daily and weekly performance reports as may be required and negotiated with your supervisor(s)

Minimum Qualifications

• Must be a holder of CPA Part 2
• A Diploma in Business/Co-operative Management will be an added advantage
• Must have attained C+ (Plus) in KCSE
• Must be computer literate
• Must be mature and demonstrate high level of honesty and communication skills (oral and written)
• Understand SACCO policies and procedures
• Minimum 1 year relevant experience

How to Apply

Interested candidates should send their applications accompanied by a detailed CV, copies of relevant certificates, testimonials, National ID card, and a valid Certificate of Good Conduct to: recruit@nawiri.co.ke (Quote the Job Reference Number in your application)

Or address the application (quoting the Job Reference Number on the sealed envelope) to:

THE CHIEF EXECUTIVE OFFICER
NAWIRI SACCO SOCIETY LTD
P. O BOX 400-60100
EMBU

Deadline: Wednesday, 20th August 2025, by 5:00 PM