Candidates Testimonials – How C.S.S Got Me Hired
Our Services
Free Trainings & Events
Automotive Service Advisor Job Sheer Logic
Automotive Service Advisor Job
The Service Advisor is the first point of contact between our client and service customers. They maximize sales and profitability through outstanding customer service and conversion of prospects into workshop bookings.
Responsibilities
Customer Relations
- Delight customers and uphold high courtesy standards.
- Manage service bookings via phone, email, and in person.
- Joint vehicle inspections with customers.
- Provide accurate cost estimates and timelines.
- Communicate repair status and ensure follow-ups.
- Address service concerns and customer satisfaction.
Customer Engagement
- Promote products and services proactively.
- Handle complaints and ensure resolutions.
Marketing and Business Development
- Use service histories to follow up and secure repeat business.
- Upsell/cross-sell based on customer needs.
- Promote aftersales campaigns.
- Convert service quotes to confirmed bookings.
Administration and Coordination
- Control workshop entry/exit.
- Coordinate technician and driver logistics.
- Update scoreboard in real time.
- Present replaced parts upon job completion.
Information & Database Management
- Initiate and manage job cards and customer records.
- Prepare and follow-up on repair estimates.
- Maintain accurate vehicle history files.
- Share next-day bookings daily.
- Coordinate warranty documentation.
Customer Accounts Follow-Up
- Liaise with Accounts for credit and billing.
- Ensure completion and invoicing of jobs.
- Explain invoices and ensure payment collection.
- Prevent fraudulent payments.
Other Duties
- Review daily business targets.
- Execute additional tasks as assigned by management.
Requirements
- Bachelor’s Degree in Automotive Engineering
- 3–5 years in a busy service workshop
- ICT proficient with strong written communication
- Proven business generation capability
- Strong face-to-face and telephone selling skills
How to Apply
Send your CV to recruitment@sheerlogicltd.com by 29th July 2025. Indicate the job title as email subject head.
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Click here & get it reviewed by our recruiters.