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Assistant Claims Officer Job APA Life
Assistant Claims Officer Job. Insurance Jobs In Kenya
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Key Primary Responsibilities
- Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)
- Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book
- Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.
- Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.
- Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.
- Prepare weekly and monthly reports on payments made, pending payments and claims activity
- Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.
- Identify opportunities and make recommendations to management to improve claims operational processes and practices.
- Any other duties/tasks as assigned by the company from time to time
Academic Qualifications
- Bachelor’s degree in Business related field / Insurance or an equivalent.
Job Skills and Requirements
- Accounting skills
- Excellent interpersonal and communication skills
- A strong team player
- Strong in reviews, analysis and reporting
- Customer focused with strong attention to detail
- Demonstrated ability to take initiatives and be resourceful
- Strong administrative and organisational skills
- Demonstrated time management skills and ability to manage multiple priorities within set TATs
- Tech savvy – able to find new and exciting ways to use technology to improve service delivery
Professional Qualifications
- Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage
Experience
1-year relevant experience
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How to Apply
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