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AML Product Support – L1 Job Prodapt
IT Jobs. Prodapt Jobs
Responsibilities
- First-Line Support: Serve as the first point of contact for AML system users, handling incidents, service requests, and queries.
- Issue Resolution: Perform basic troubleshooting (e.g., login/access, data input, workflow errors) and escalate complex cases to L2/L3.
- System Monitoring: Track system alerts, data processing jobs, and transaction workflows to ensure AML tools function smoothly.
- User Guidance: Assist users with AML system features, navigation, and standard processes (KYC, Transaction Monitoring, Customer Due Diligence).
- Ticket Management: Maintain accurate records of issues, updates, and resolutions while ensuring closure within agreed SLAs.
- Collaboration: Coordinate with L2 support and compliance teams on critical issues and configuration requests.
- Knowledge Base: Develop and maintain FAQs, user guides, and quick-reference materials.
- Compliance Alignment: Ensure support activities follow AML/KYC standards and regulatory requirements.
Requirements
- Education: Bachelor’s degree or diploma in IT, Computer Science, or related field.
- Experience: 1-2 years in IT or application support/helpdesk; exposure to AML or financial compliance systems is an advantage.
- Technical Skills: Basic SQL and database knowledge; familiarity with Linux/Windows environments.
- AML Knowledge: Understanding of AML/KYC principles and regulations (FATF, OFAC, BSA) preferred but not required.
- Problem-Solving: Ability to follow troubleshooting steps, identify recurring issues, and escalate appropriately.
- Communication: Strong verbal and written communication skills, with the ability to support non-technical users.
- Certifications (Preferred): CompTIA A+, ITIL Foundation, or AML awareness certifications.
How to Apply
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