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Airport Representative Job Africa Safari Trips
Airport Representative Job
Job Description
Job Vacancy- Airport Representative
Our Company Africa Safari Trips is a Netherlands-based company and is one of the leading safari companies in Africa is seeking to hire an Airport Representative to manage client arrivals, ensure smooth transfers, and provide a warm welcome. The role involves assisting guests at the airport and representing the company professionally to enhance the customer experience.
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Responsibilities
- Meet and greet clients upon arrival at the airport with clear signage.
- Confirm guest identities and verify their booking and transfer details.
- Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
- Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
- Communicate any changes in arrival times or delays to relevant teams.
- Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
- Handle guest questions, complaints, or special requests promptly and professionally.
- Maintain accurate arrival records and report daily activity to the operations team.
- Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
- Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.
Qualifications
- A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Proficiency in German or Spanish language is an added advantage
- At least 2 years experience in the travel industry in a similar position
- Strong communication and client management skills.
- Ability to multitask and handle multiple client requests efficiently.
- Detail-oriented and able to meet deadlines.
- Ability to work flexible hours when necessary
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How to Apply
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