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Airport Representative Job Crystal Tours
Tours & Travel Jobs. Crystal Tours Jobs
Job Description
The Airport Representative will serve as the first point of contact for Crystal Tours Kenya guests arriving in the country. This role is responsible for ensuring a seamless airport experience by assisting clients with arrivals, transfers, and travel formalities while upholding the company’s reputation for exceptional customer service.
Key Responsibilities
- Meet and greet clients upon arrival at the airport with clear signage and a warm welcome.
- Confirm guest identities, bookings, and transfer details accurately.
- Assist guests with immigration formalities (when necessary), baggage collection, and customs clearance.
- Coordinate with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
- Monitor flight schedules, communicate any changes or delays to the operations team, and adjust logistics accordingly.
- Provide guests with welcome kits, itineraries, contact details, and other relevant documents.
- Address guest questions, complaints, and special requests promptly and professionally.
- Maintain accurate arrival and departure records and prepare daily reports for the operations team.
- Liaise with hotel partners and internal departments regarding guest arrivals and requirements.
- Assist with lost luggage procedures, flight disruptions, or emergencies calmly and efficiently.
Qualifications and Skills
- Diploma or Degree in Tour Administration, Tourism Management, Hospitality, or related field.
- Minimum of 2 years’ experience in a similar role within the travel, tourism, or hospitality industry.
- Proficiency in German, Spanish, or other foreign languages is an added advantage.
- Strong communication, interpersonal, and client management skills.
- Ability to multitask and handle multiple client requests under pressure.
- High attention to detail and strong organizational skills.
- Flexibility to work irregular hours, including evenings, weekends, and public holidays.
- Professional appearance, punctuality, and a customer-oriented mindset.
How to Apply
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