SME Relationship Manager Job NBK
Banking Jobs. National Bank of Kenya Jobs.
Key Responsibilities:
SME Business Growth & Market Development
- Drive SME business growth and market expansion by implementing business development initiatives aligned with the MSME strategy and growth plans.
- Increase revenue and portfolio activity through active marketing, cross‐selling of SME products and services, and driving transactional income.
- Strengthen market presence by identifying new business opportunities and collaborating with Regional, Branch, and Support teams to sustainably grow SME market share.
Client Relationship & Customer Experience Management
- Build and manage strong SME client relationships and pipelines to support departmental objectives and convert opportunities into long‐term, satisfied customers.
- Deliver exceptional customer experience by actively managing day‐to‐day engagements and advocating customer needs to ensure high service standards and lasting partnerships.
Portfolio Management & Credit Risk
- Oversight Ensure sound credit governance and compliance by adhering to SME underwriting standards, bank policies, and regulatory requirements while supporting credit reviews and facility recommendations.
- Safeguard portfolio quality and risk management through continuous monitoring of accounts, identification and mitigation of risks, and coordination of collateral requirements in line with procurement guidelines.
Product Penetration & Cross-Selling
- Identify and drive cross‐selling opportunities to increase wallet share and revenue per SME client,
- Support SME product knowledge enhancement for branch staff to strengthen product penetration and overall business growth.
Market Intelligence, Brand Strategy & Commercial
- Positioning Provide strategic market intelligence and manage SME Banking brand initiatives to strengthen market positioning, support informed decision‐making, and enhance overall business performance.
Qualifications
- Bachelor’s degree in business administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Credit management training. Master’s degree in a Business-related field from a recognized University is an added advantage.
- A minimum of Five (5) year’s banking experience in a similar role from a reputable organization.
- Excellent research, analytical, and problem-solving skills.
- Entrepreneurial and Commercial thinking. Strong persuasion, management, presentation and communication skills.
- Excellent stakeholder management and organizational skills.
- Creative approach, with the ability to anticipate challenges and develop innovative solutions.
- Knowledge and ability to ensure good governance practices.
- Credit analysis skills and ability to develop credit reports
How to Apply
Submit your CV and application letter to: recruitment@nationalbank.co.ke by Tuesday, 14th May 2026 Please note that applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stage/s of the process
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