Service Manager (Pest Control) Job Rentokil Initial

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Key Responsibilities

• To coordinate service delivery, quality assurance checks and customer care activities
• Twork with the sales manager, consultants tidentify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns
• To ensure the Pest Control portfoliis accurately managed and twork on potential terminations to improve client retention.
• Drive the debt collection effort through involvement of service staff.
• Enhanced liaison with customers, manage the price increase process.
• Review and approve travel expenditure of service staff alongside other applicable allowances
• Train and motivate staff in the Pest Control department and regular performance management and technical assessments.
• Take charge of material/chemicals usage for the department tensure there is nmisuse. Including undertaking on-site
• snap checks on requisition and effective usage of the materials
• Prepare weekly & monthly reports tmanagement
• Ensure proper use of division vehicles/fleet and all other assets of the division.
• Handle recruitment & Admin matters relating tthe department in conjunction with HR
• Effective supervision and management of Pest Control department colleagues
• Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans taddress all issues raised by customers
• Review, and evaluate the work of the service staff in relation tcustomer service requirements and service levels with the
• aim of advising Management of areas that need improvement, and initiating actions timprove the same
• Effective and timely service planning and scheduling
• Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
• Full action on site Risk Assessment reports by sales team and SHE Coordinator
• Effective resource allocation and budgeting for the department
• Review of department’s trading and business performance vis-à-vis anticipated growth plans
• Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing Director

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Key requirements

• Proven 5 years and above experience in shared services management or a similar leadership role.
• Strong understanding of shared service center operations and best practices
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in process optimization, automation, and technology utilization.
• Knowledge of compliance and regulatory requirements.
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills.
• Strong project management skills.
• Degree in Business Management and/or any other related course.

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How to Apply

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