Relationship Manager, SME Job NBK

Banking Jobs. National Bank of Kenya Jobs.

Job Reference No: NBK/RET/28/2026

Position Scope:

To drive SME business growth for the assigned branch or region, in order to increase revenue, expand the SME portfolio, strengthen market presence, and enhance customer value.

Key Responsibilities:

SME Business Growth & Market Development

• Drive SME business growth and market expansion by implementing business development initiatives aligned with the MSME strategy and growth plans.
• Increase revenue and portfolio activity through active marketing, cross-selling of SME products and services, and driving transactional income.
• Strengthen market presence by identifying new business opportunities and collaborating with Regional, Branch, and Support teams to sustainably grow SME market share.

Client Relationship & Customer Experience Management

• Build and manage strong SME client relationships and pipelines to support departmental objectives and convert opportunities into long-term, satisfied customers.
• Deliver exceptional customer experience by actively managing day-to-day engagements and advocating customer needs to ensure high service standards and lasting partnerships.

Portfolio Management & Credit Risk Oversight

• Ensure sound credit governance and compliance by adhering to SME underwriting standards,

Product Penetration & Cross-Selling

• Identify and drive cross-selling opportunities to increase wallet share and revenue per SME client,
• Support SME product knowledge enhancement for branch staff to strengthen product penetration and overall business growth.

Market Intelligence, Brand Strategy & Commercial Positioning

• Provide strategic market intelligence and manage SME Banking brand initiatives to strengthen market positioning, support informed decision-making, and enhance overall business performance.

Qualifications

• Bachelor’s degree in business administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Credit management training.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• A minimum of Five (5) year’s banking experience in a similar role from a reputable organization.
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking.
• Strong persuasion, management, presentation and communication skills.
• Excellent stakeholder management and organizational skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• knowledge and ability to ensure good governance practices.
• Credit analysis skills and ability to develop credit reports

How to Apply

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 25th May 2026

Indicate Name of Job on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.