Relationship Manager, Agent Banking Job NBK
Banking Jobs, National Bank of Kenya Jobs.
Job Reference No: NBK/RET/05/2026
Position Scope:
- This position is responsible for driving growth, profitability, and compliance of the bank’s agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.
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Key Responsibilities:
- Identify, recruit and onboard new agent banking partners.
- Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
- Relationship management of Retail Banking Agents.
- Manage Agent Banking sales presentations and trainings within and without the bank.
- Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
- Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
- Manage and anticipate Agent requirement with a focus towards managing the existing base
- Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
- Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
- Resolve Agent and customer queries
- Serve as the primary contact for agents, addressing queries and escalations promptly.
Education/Professional Qualifications, Skills & Experience:
- Bachelor’s degree in a Business-related field from a recognized University.
- Master’s degree in a Business-related field from a recognized University is an added advantage.
- AML/CFT certification is an added advantage
- Five (5) years banking experience of which 3 years must have been in relationship management or
- business development role of a commercial bank at a managerial level.
- Strong relationship management and negotiation skills
- Business development and sales acumen
- Knowledge of remittance ecosystems
- Strong understanding of AML/CFT and compliance frameworks
- Analytical and reporting skills
- Excellent communication and stakeholder skills
- Customer-centric mindset
- Result oriented and commercially driven.
- Good understanding of Banking laws and regulations
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How to Apply
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 10th February 2026 • Indicate Name of Job on email subject. • Please note that applications received after the deadline will not be considered.
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