NOC Technician Job Poa Internet
IT Jobs. Poa Internet Jobs
Role Responsibilities:
- Monitor all services and network infrastructure on a 24/7 basis, ensuring all network events are captured and addressed proactively to mitigate incidents.
- Escalate any network degradation and failure to service providers/ vendors within the defined timelines and keep all relevant stakeholders updated until resolution.
- Escalate unresolved complex issues to the NOC senior engineers.
- Communicate scheduled maintenance at least 48 hours in advance and give hourly updates until services are restored..
- Ensure service and monitoring system data is accurate and up to date.
- Maintain timely documentation of incidents, problems, changes, RCAs, and RFOs from vendors and field teams.
Academic Qualifications:
- Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline.
- At least one Microtik and / Or Ubiquiti Certification.
Key Competencies required for the role:
- Strong knowledge of routing and switching protocols, IT systems, and the OSI model; radio network expertise is an added advantage.
- At least 2 years’ experience in a 24/7 NOC environment within the telecom industry.
- Skilled in remote technical support, troubleshooting (hardware/software), and escalation management.
- Proficient with remote access tools, SOPs, ticketing platforms, and stakeholder communications.
- Demonstrated ability to deliver under pressure in fast-paced, high-growth environments while maintaining quality and detail.
- Proven initiative and drive, with the ability to meet demanding deliverables under minimal supervision.
- Experience working with multicultural teams and aligning quickly to poa! organizational values and culture.
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