Marketing & Member Experience Officer II Job PSSF
Communication Jobs. Public Service Superannuation Fund Jobs
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Responsibilities
- Responding to customer enquiries and complaints;
- Obtaining and evaluating all relevant data to handle complaints and inquiries; and
- Recording details of comments, enquiries, complaints and actions taken.
- Distributing marketing materials;
- Participating in marketing events;
- Ensuring the safekeeping of marketing promotional materials;
- Undertaking daily administrative tasks on customer service;
- Monitoring and updating social media platforms;
- Answering phone calls from customers and responding to customer inquiries and complaints;
- Providing customers with the service and product information;
- Completing call notes and call reports as necessary and updating them in the system;
Education Requirements
- Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;
- Knowledge Requirements
- Proficiency in computer applications; and
- Fulfilled requirements of Chapter 6 of the Constitution.
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