Hotel Operations Manager Job
Hotel Operations Manager at Excelon Limited Jbs
ABOUT THE ROLE
- We are recruiting on behalf of a fast-growing hospitality and events destination based in Ruiru, offering accommodation, outdoor events, conferencing, dining, recreation activities, and guest experiences in a scenic resort setting near Mugutha Dam. The facility hosts weddings, conferences, family outings, corporate events, and leisure activities.
- We are seeking a highly organized, hands-on, and commercially driven Operations Manager to oversee the day-to-day running of the facility and ensure exceptional guest experience, operational efficiency, service quality, and revenue growth.
KEY RESPONSIBILITIES
Operations & Guest Experience
- Oversee daily resort, hospitality, restaurant, and event operations.
- Ensure high standards of customer service and guest satisfaction.
- Coordinate accommodation, food & beverage, grounds, housekeeping, security, and maintenance operations.
- Handle guest complaints professionally and ensure prompt resolution.
Events & Business Growth
- Coordinate weddings, conferences, outdoor functions, and special events.
- Drive occupancy, event bookings, and customer retention initiatives.
- Build relationships with corporate clients, event planners, and travel partners.
- Support marketing and promotional activities to grow revenue streams.
Team Leadership
- Supervise and manage operational staff across departments.
- Prepare staff schedules and ensure proper staffing levels.
- Train, mentor, and enforce discipline and performance standards.
- Promote teamwork, accountability, and a customer-focused culture.
Financial & Administrative Management
- Monitor operational budgets and control costs.
- Ensure proper stock management and procurement controls.
- Prepare operational reports and performance updates.
- Ensure compliance with health, safety, and hospitality regulations.
Facility & Compliance Oversight
- Ensure cleanliness, safety, and maintenance of all facilities and grounds.
- Coordinate repairs, supplier management, and service providers.
- Ensure smooth running of recreational and hospitality activities.
REQUIREMENTS
- Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or related field.
- Minimum 5 years’ experience in hospitality, hotel, resort, or events operations management.
- Strong leadership and people management skills.
- Experience managing events, conferencing, or resort operations is highly preferred.
- Strong customer service and problem-solving abilities.
- Financial management and reporting skills.
- Ability to work under pressure and manage multiple departments.
- Proficiency in Microsoft Office and hospitality systems is an added advantage.
KEY COMPETENCIES
- Leadership & Team Management
- Operational Excellence
- Customer Experience Management
- Event Coordination
- Communication & Interpersonal Skills
- Financial Accountability
- Decision Making & Problem Solving
- Attention to Detail
How to Apply
Interested candidates should send their CV and cover letter quoting “Operations Manager – Hospitality” in the subject line to: recruitment@excelon.co.ke
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