French Medical Interpreter & Care Navigation Ambassador Job AKUH

Job Title: French Medical Interpreter & Care Navigation Ambassador
Date Posted: 02/07/2026
Job Type: Full Time
Job Level: Middle
Employer: Aga Khan University Hospital
Industry: Medical
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 17/07/2026
Summary:

Job Purpose

To provide professional French – English interpretation and translation services while facilitating seamless patient navigation and coordination of care for Francophone patients and their families, ensuring effective communication, patient satisfaction, and a positive healthcare experience. The role combines clinical expertise, patient advocacy, interpretation services, care coordination, and stakeholder engagement to support high-quality, patient-centered care.

Communication Support – Interpretation and translation for international patients

  • Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
  • Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
  • Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.

Patient Navigation and Care Coordination

  • Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
  • Coordinate patient access to hospital services
  • Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.

Patient Experience and Advocacy

  • Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
  • Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.

Overall Support for International Patients

  • Serve as the first point of contact for these target patients & families.
  • Diploma in Nursing
  • Fluency in French (spoken& written) is mandatory
  • Fluency in English (spoken& written) is mandatory
  • Proficiency in an additional foreign language will be an added advantage
  • Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook) is required

Click here to apply

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