Field Quality Control Technician Job Poa Internet
Engineering Jobs. Poa Internet Jobs
Job Purpose :
Responsible for quality audit of all Customer wireless installs & Field Support services.
Role Responsibilities and Accountabilities:
- Monitor the performance of field technicians by providing ongoing feedback, coaching, and formal performance evaluations to ensure high-quality work and optimal productivity.
- Ensure full compliance with safety regulations, legal requirements, and industry standards during all installation and support activities.
- Support technicians in troubleshooting complex technical issues by offering expert guidance to enable timely and effective resolution in the field.
- Conduct regular site inspections to verify adherence to quality standards and identify opportunities for continuous improvement.
- Address on-site inquiries and customer complaints promptly, ensuring high levels of customer satisfaction and service excellence.
- Foster a positive, collaborative work environment that promotes teamwork, professionalism, and continuous improvement.
- Maintain zero compliance-critical errors by ensuring all assigned site installations meet 100% compliance with applicable legal and regulatory requirements.
Minimum Qualifications, Regulatory and Legal Requirements
- Must have at least 1 year of experience in Wireless installation or a related field.
- Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment.
Competencies and Attributes
- Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related
- At least 2 years of experience in Wireless installation or related field
- In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations.
- Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
- Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians.
- Strong attention to detail and accuracy in maintaining records and preparing reports.
- Familiarity with different types of cables, connectors, and termination methods.
- Ability to work independently and as part of a team, following instructions and meeting deadlines.
- Physical stamina and ability to work in various environments, including outdoor and confined spaces.
- Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders.
- Adherence to safety protocols and procedures.
Read More>>>5 HR Skills Every Team Leader Should Have
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