Digital Community Officer Job Limlak Sacco Limuru, Kenya
Limlak Sacco is looking for a qualified and dynamic Digital Community Officer to manage and grow the Sacco’s online presence, engage members across digital platforms, and support the institution’s digital transformation initiatives.
Key Responsibilities
- Manage and grow the Sacco’s presence across social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, TikTok, etc.)
- Develop and implement a digital content calendar aligned with the Sacco’s communication and marketing strategy
- Create engaging content (posts, graphics, videos, and articles) to promote the Sacco’s products and services
- Monitor, respond to, and manage member queries, comments, and feedback across digital channels in a timely manner
- Track and report on social media and digital engagement metrics, providing insights for improvement
- Support the onboarding and education of members on digital banking channels (Mobile App, USSD, etc.)
- Collaborate with marketing, IT, and customer service teams to ensure a consistent brand voice across all digital touchpoints
- Identify and escalate digital risks, complaints, or reputational issues promptly
- Stay updated on digital trends and recommend innovative ways to enhance member engagement
- Support digital campaigns for member recruitment, product uptake, and financial literacy
Qualifications & Experience
- Diploma/Degree in ICT, Digital Marketing, Communications, Marketing or a related field
- At least 2 years’ experience in social media/digital community management, preferably in a financial services or Sacco environment
- Strong understanding of social media platforms, analytics tools, and content creation
- Excellent written and verbal communication skills
- Creativity, initiative and strong customer-service skills.
- Basic graphic design/video editing skills is an added advantage
How to Apply
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