Customer Care Assistant I Job KeRRA

Customer Service Jobs. Kenya Rural Roads Authority Jobs

Duties and responsibilities

• Guide and usher clients and visitors;
• Register, issue and maintain visitors passes;
• Renew and updating visitors passes;
• Provide general feedback to customer inquiries, escalate and follow through on enquiries
• Maintain records and data of visits;
• Making follow up of enquiries;
• Receive and direct telephone calls;
• Upholding the image and reputation of the Authority
• Coordinate reception activities; and
• Forward customer care feedback to the Senior or Principal Customer Care Assistant

Job Specifications

For appointment to this grade an officer must have: –

•  Cumulative service period of nine (9) years’ relevant work experience, three (3) years of which should have been in the grade of Customer Care Assistant II or in a comparable position;
• Diploma in Communication, Public Relations, Customer Care, Hospitality Management, Business Administration, Business Management, Secretarial Management or its equivalent from a recognized institution;
• Proficiency in computer applications;
• Shown merit and ability as reflected in work performance and results;

How to Apply

Interested applicants should email their dully signed application letter, updated curriculum vitae indicating names of at least three (3) professional referees, copies of academic certificates, professional certificates and the national identity card, with the job title and job reference as the subject of the email, on or before 13th January, 2026.

Details of the job description and requirements are provided on our website www.kerra.go.ke.

All applications should be submitted ONLINE to staffrecruitment@kerra.go.ke and the letter indicating the specific position and reference number should be addressed to:

The Director General,
Kenya Rural Roads Authority,
P.O Box 48151-00100,
Nairobi-Kenya.

Successful candidates MUST satisfy the requirements of Leadership and Integrity set out in Chapter Six (6) of the Constitution of Kenya, 2010 and shall be required to present the following documents before the offer letter.

• Tax Compliance Certificate from Kenya Revenue Authority (TCC);
• Certificate of clearance from Higher Education Loans Board (HELB);
• Certificate of good conduct from the Directorate of Criminal Investigations (DCI);
• Dully filled and stamped Self-Declaration/Clearance from the Ethics and Anti-Corruption Commission (EACC); and
• Clearance certificate from approved Credit Reference Bureau (CRB).