Customer Care Agent Job Mogo Finance
Customer Service Jobs. Mogo Finance Jobs
Key Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, live chat, and social media.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers always.
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Application Leads Generation:
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot and resolve customer issues accurately and efficiently.
- Take the extra mile to engage customers: Go beyond the basic requirements to make sure the customer has a positive experience, which could include personalized follow-ups, special offers, or simply making the interaction more pleasant.
Identify and assess customers’ needs to achieve satisfaction:
- Listen to the customer’s concerns, ask probing questions, and determine the best solution to meet their needs.
- Build sustainable relationships and trust with customer accounts through open and
interactive communication:
- Engage with customers in a way that builds long-term relationships, ensuring they feel valued and understood.
- Escalate unresolved issues to the appropriate departments or management.
Documentation and Reporting:
Document all customer interactions, inquiries, and complaints in the CRM system.
Prepare and maintain detailed records of customer interactions and transactions.
Provide accurate, valid, and complete information by using the right methods/tools:
Ensure that all information given to customers is correct and comprehensive, using the company’s resources effectively.
Provide feedback on the efficiency of the customer service process.
Team Collaboration:
- Collaborate with other team members to ensure consistent and high-quality customer service.
- Participate in team meetings, training sessions, and ongoing professional development.
- Meet Set Targets
Qualifications:
Education:
High school diploma or equivalent; a college degree is preferred.
Experience:
Previous customer service experience is preferred.
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