Senior Operations Specialist-Driver Engagement Job Bolt
About the role
Drivers are the heart of Bolt. We’re looking for a highly analytical and execution-focused Senior Specialist – Driver Engagement to own the strategy and day-to-day execution of initiatives that improve driver engagement, loyalty, retention, and performance across Kenya. In this role, you will design and optimise loyalty and rewards programmes, build strategic partnerships that create tangible value for driver-partners, and leverage data-driven insights to improve the entire driver lifecycle. Working closely with local and global stakeholders, you will help ensure Bolt remains the platform of choice for drivers while driving measurable improvements in engagement, quality, and marketplace performance.
Main tasks and responsibilities
- Design, launch, and optimise driver loyalty, rewards, and engagement programmes that improve retention, online hours, and driver satisfaction.
- Build and manage strategic partnerships, including fuel, telecommunications, financing, healthcare, and other driver-benefit programmes.
- Plan and execute driver engagement events, training initiatives, and feedback sessions across multiple cities, measuring their impact on key operational metrics.
- Develop and maintain driver-facing training content and learning programmes that improve quality, compliance, safety, and platform adoption.
- Own driver lifecycle reporting and analytics, monitoring engagement, performance, sentiment, and retention trends to identify opportunities and risks.
- Manage driver communications across CRM channels and collaborate with cross-functional teams to deliver growth, quality, and special projects.
Qualifications
- You have 5+ years of experience in partner operations, driver engagement, CRM, growth, marketplace operations, or a related analytical role.
- You possess strong analytical skills and are comfortable working with large datasets, dashboards, and reporting tools to generate actionable insights.
- You have experience building business cases, managing external partnerships, and driving initiatives from concept through execution.
- You have hands-on experience managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- You are an excellent communicator who can effectively engage both senior stakeholders and frontline driver-partners.
- You demonstrate a high level of ownership, initiative, and adaptability, with the ability to thrive in an ambiguous and rapidly changing environment.
How to Apply
🎯 Before You Apply for This Job…Sending The Same CV Doesnt Work
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job. Using the same CV and sending it to 10 or 50 employees doesn’t work. No wonder you are not getting interviews.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose, our client service manager, and together with our recruiters she will review your CV and customize it for the job you are targeting.
Apart from the CV Upgrade, you’ll also receive 3 months of job-search support from our recruiters, including a dedicated recruiter to support your job search.
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.