Senior Global Payroll Operations Manager Job CloudFactory

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Key Responsibilities

Payroll & Pay Execution (Primary Focus)

• Lead the end-to-end global payroll operations, including governance, timelines, controls, validation, and issue resolution across multiple countries and employment models.
• Act as the single point of accountability for payroll accuracy, timeliness, and compliance.
• Partner with external payroll vendors and internal Finance and Tech teams to ensure seamless execution and continuous improvement.
• Identify, investigate, and resolve payroll discrepancies, root causes, and systemic issues.
• Drive standardization and documentation of payroll processes, controls, and escalation paths.

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Strategic Data & Insight Stewardship

• Elevate payroll to strategic insights by transforming raw payroll data into executive-ready insights, proactively identifying cost drivers, operational risks, and opportunities for global process optimization and efficiency gains through automation.
• Establish data governance by designing and owning the strategic roadmap for payroll data integrity, reporting, and analytics, partnering with Finance to ensure seamless reconciliation, variance analysis, and accurate financial forecasting.
• Develop and maintain a suite of clear, reliable metrics and executive dashboards that provide senior leadership with the foresight needed to make informed decisions regarding global workforce cost and operational performance.

Benefits (Light Touch / Governance)

• Provide governance oversight to ensure benefit-related payroll deductions and contributions are accurately executed.
• Partner with benefits owners or vendors where payroll integration or execution issues arise.
• Ensure benefits impacts are correctly reflected in payroll systems, without owning full benefits strategy.

Requirements

• Proven experience leading and managing mission-critical operational systems and programs, with a track record of delivering accuracy, reliability, and continuous improvement in high-stakes environments.
• Deep expertise in global payroll execution across multiple countries, employment models, and regulatory landscapes, including experience navigating complexity at scale.
• Demonstrated leadership in cross-functional environments, partnering effectively with Finance, Technology, Legal, Delivery, and People teams to ensure alignment, resolve issues, and drive integrated solutions.
• Experience managing external payroll vendors and service partners, including performance oversight, escalation management, and contract or SLA governance.
• Strong understanding of payroll compliance, statutory requirements, taxation, and internal controls, with experience building or strengthening governance frameworks.
• Advanced proficiency in payroll systems, integrations, and reporting tools, with the ability to leverage data and analytics for insights, decision support, and risk mitigation.
• Exceptional communication and business partnering skills, including the ability to influence stakeholders, simplify complex information, and present insights clearly to senior leaders.
• History of operating independently in fast-paced, ambiguous contexts, demonstrating sound judgment, action orientation, and accountability for outcomes.

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How to Apply

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