Candidates Experience With Us + Latest Updates
Personalized Support for Your Success
Upcoming Trainings & Events
Sea Logistics Customer Care Specialist Job Kuehne+Nagel
Logistics Jobs, Kuehne+Nagel Jobs.
Responsibilities
- Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers
- Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
- Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases
- Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog)
- Ensure delivery against all financial targets and strategic objectives
- Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
- Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team
- Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers
- Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting
- Monitor exceptions through the CCL Dashboard and identify process improvement opportunities
- Monitoring customer profitability and maximize Gross Profit (GP) on customer level
- Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline
- Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.
Requirements
- Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics
- Initial experience in decision making and problem-solving skills
- First experience in financial acumen and decision-making
- Fluent in local language and advanced English proficiency (written and verbal)
- Degree / Diploma in Freight forwarding – Preferred*
- Strong collaboration skills and team-oriented mindset
- Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
- Advanced communication skills with the ability to convey ideas effectively to different stakeholders
- Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
- Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
- Proactive and solutions-focused with a focus on optimizing customer experience
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.