Sea Logistics Customer Care Specialist Job Kuehne+Nagel
Logistics Jobs, Kuehne+Nagel Jobs.
Responsibilities
- Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers
- Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
- Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases
- Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog)
- Ensure delivery against all financial targets and strategic objectives
- Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
- Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team
- Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers
- Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting
- Monitor exceptions through the CCL Dashboard and identify process improvement opportunities
- Monitoring customer profitability and maximize Gross Profit (GP) on customer level
- Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline
- Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.
Requirements
- Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics
- Initial experience in decision making and problem-solving skills
- First experience in financial acumen and decision-making
- Fluent in local language and advanced English proficiency (written and verbal)
- Degree / Diploma in Freight forwarding – Preferred*
- Strong collaboration skills and team-oriented mindset
- Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
- Advanced communication skills with the ability to convey ideas effectively to different stakeholders
- Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
- Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
- Proactive and solutions-focused with a focus on optimizing customer experience
How to Apply
1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.
2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.
3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.
4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.
Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.