Customer Excellence & Logistics Specialist Job Henkel
Customer Service Jobs, Henkel Jobs.
About this Position
Customer Service and Logistics Specialist responsible for supporting both customers and supply chain operations by managing orders and ensuring smooth logistics processes.
Responsibilities
- Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders
- Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data,
- Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration with internal/external partners/functions, judging and aligning priorities to meet customer expectations and needs
- Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX org
- Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements
- Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness, use KPI’s, perf mgmt systems
- Utilize cust serv support systems and tools (SAP, SCBI & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
- Plan own activities according to demand to ensure business continuity, enhance efficiencies and improve customer satisfaction Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements
Qualifications
- 2+ years’ experience in Customer Service and Logistics
- Excellent collaboration and customer management
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.